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givee – contactless payment and tap-to-donate platform

Agreement Structure

These Terms & Conditions incorporate the following policies, which together form the agreement governing use of the Givee platform:

  • Privacy Policy
  • Cookie Policy
  • Terms of Service

Each policy forms part of this agreement and should be read together.

Where there is any inconsistency between documents, the Terms of Service will prevail to the extent permitted by law.

By accessing or using the Givee platform, you acknowledge that you have read and agree to these policies.

Platform Overview

Givee Technologies Pty Ltd (“Givee”, “we”, “our”, “us”) provides software tools that enable organisations to raise funds, mobilise supporters and engage communities.

These services may include:

  • Tap-to-donate fundraising
  • Digital raffles
  • Event ticketing
  • Merchandise fundraising
  • Point-of-sale fundraising
  • Online fundraising widgets
  • Advocacy and supporter engagement tools
  • Fundraising devices and related infrastructure

Givee acts solely as a technology platform provider.

Organisations remain responsible for their campaigns, fundraising activities and communications.

Platform Evolution

Givee is a continuously evolving platform.

From time to time, Givee may introduce new tools, services, integrations, fundraising capabilities, automation features, analytics functionality, hardware devices or other platform components.

These features may be added, modified or removed at any time.

Unless otherwise specified, any new features or services introduced by Givee will be considered part of the platform and will be governed by these Terms & Conditions.

Givee may also introduce additional policies or guidelines that apply to specific services or programs.

User Responsibilities

Organisations and users of the platform are responsible for:

  • ensuring fundraising campaigns comply with applicable laws
  • ensuring raffle or lottery activities comply with local regulations
  • ensuring donations are used in accordance with their stated purpose
  • ensuring communications with supporters are lawful and transparent
  • ensuring advocacy activities comply with relevant regulations

Givee provides technology infrastructure only and does not supervise or control campaigns.

Generated Content and Advocacy

Some Givee features enable supporters to generate personalised communications including advocacy letters, campaign messages or supporter outreach.

These communications may be dynamically generated or personalised based on supporter inputs.

Organisations remain responsible for ensuring advocacy campaigns comply with applicable laws and regulations.

Givee does not endorse, verify or guarantee the accuracy or legality of generated communications.

Donations and Payment Processing

Givee integrates with third-party payment providers to process transactions.

Payment processing, settlement and financial compliance are handled by these providers.

Givee does not hold or control donated funds.

A 1.5% platform fee is automatically deducted from each successful transaction before funds are transferred to the organisation's nominated payment account.

Additional processing fees may apply depending on the organisation's chosen payment provider.

Device and Hardware Usage

Givee may provide or support hardware devices used for fundraising activities.

These devices may be supplied through initiatives including the Givee Sustainability Program, which repurposes existing technology to reduce electronic waste.

Organisations are responsible for:

  • safe and lawful use of devices
  • maintaining device security
  • compliance with applicable regulations

Part A: Privacy Policy

1. Introduction

This Privacy Policy explains how Givee collects, uses and protects personal information.

We comply with applicable privacy legislation including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information We Collect

We may collect information including:

  • names
  • email addresses
  • phone numbers
  • transaction information
  • device information
  • platform usage data

Payment card details are processed by payment providers and are not stored by Givee.

3. How Information Is Used

Information may be used to:

  • provide platform services
  • process transactions
  • verify organisations
  • improve platform functionality
  • generate fundraising insights
  • prevent fraud or misuse
  • comply with legal obligations

4. Data Sharing

Information may be shared with:

  • payment processing providers
  • infrastructure and service providers
  • regulatory authorities when legally required

Givee does not sell personal data.

5. Data Security

We implement reasonable safeguards to protect personal information including:

  • encrypted data transmission
  • access control mechanisms
  • infrastructure security protections

No system can guarantee absolute security.

6. Access and Correction

Individuals may request access to personal information held by Givee by contacting:

team@givee.app

We will take reasonable steps to correct inaccurate information.

7. Data Retention

Information is retained only as long as necessary to:

  • provide services
  • comply with legal requirements
  • maintain financial records

8. Policy Updates

This Privacy Policy may be updated from time to time.

The latest version will always be available on our website.

Part B: Terms of Service

1. Acceptance of Terms

By accessing or using Givee services you agree to these Terms of Service.

If you do not agree with these terms you should discontinue use of the platform.

2. Licence to Use the Platform

Givee grants organisations a limited, non-exclusive licence to access and use the platform for fundraising and supporter engagement.

Ownership of the platform and technology remains with Givee Technologies Pty Ltd.

3. Acceptable Use

Users must not:

  • misuse the platform
  • conduct fraudulent fundraising
  • interfere with platform services
  • violate applicable laws or regulations

Givee may suspend accounts for violations.

4. User Content Responsibility

Content created using the platform including campaigns, letters, messages or supporter communications is considered user-generated content.

Organisations and users remain solely responsible for such content.

Givee does not verify or guarantee the legality or accuracy of user-generated content.

Users agree to indemnify Givee against claims arising from misuse of the platform.

5. Fundraising and Raffle Compliance

Organisations using the platform must ensure fundraising activities comply with applicable laws.

This includes compliance with:

  • charitable fundraising laws
  • raffle and lottery regulations
  • ticketing regulations
  • consumer protection laws

Organisations are responsible for obtaining required permits or licences.

Givee provides technology tools but does not operate fundraising campaigns.

6. Platform Role and Regulatory Position

Givee provides technology tools enabling organisations to conduct fundraising, supporter engagement and advocacy activities.

Givee does not act as a charity, financial institution, payment intermediary, lottery operator or advocacy organisation.

Organisations remain solely responsible for their campaigns and fundraising activities.

7. Pricing and Platform Fees

Givee uses a transaction-based pricing model designed to allow organisations to begin fundraising with minimal upfront cost.

There are no mandatory setup fees or subscriptions required to access the core platform.

Givee charges a 1.5% platform fee, automatically deducted from each successful transaction processed through the platform.

Additional payment processing fees may apply depending on the organisation's selected payment provider.

8. Plans and Feature Availability

Givee may offer different platform plans that include varying levels of functionality, usage limits or support.

These plans may include differences in:

  • number of users
  • number of fundraising flows
  • messaging limits
  • automation capabilities
  • integrations
  • data insights
  • device access

Full details of current plans and pricing are published on the Givee website.

Givee may update plan features, limits or pricing from time to time.

Where material pricing changes occur, Givee will provide reasonable notice where practicable.

Givee reserves the right to introduce, modify or discontinue plans or features at any time.

9. Sustainability Device Program

Givee may provide fundraising devices to eligible organisations through the Givee Sustainability Program.

Device availability, eligibility criteria and usage conditions may vary and may change over time.

Givee does not guarantee device availability for any organisation or campaign.

10. Third-Party Services

Givee integrates with third-party services including payment providers and infrastructure services.

Givee is not responsible for the operation of third-party systems.

11. Service Availability

Givee strives to maintain reliable services but does not guarantee uninterrupted platform availability.

Maintenance or third-party outages may affect service availability.

12. Limitation of Liability

To the maximum extent permitted by law, Givee will not be liable for indirect or consequential losses arising from use of the platform.

13. Liability Cap

Givee's total liability arising out of or relating to use of the platform will not exceed the total platform fees paid to Givee by the organisation during the 12 months preceding the claim.

If no platform fees have been paid, liability will be limited to AUD $100.

14. Termination

Givee may suspend or terminate platform access where:

  • terms are violated
  • fraudulent activity is detected
  • verification requirements are not satisfied

Users may discontinue use at any time.

15. Interpretation and Policy Hierarchy

These Terms & Conditions consist of multiple policies.

Where provisions conflict, the following order applies:

  1. Terms of Service
  2. Platform policies
  3. Privacy Policy
  4. Cookie Policy

If any provision is found unenforceable, remaining provisions remain valid.

16. Governing Law

These Terms are governed by the laws of Australia.

17. Contact

Questions regarding these Terms may be directed to:

team@givee.app

This page provides the current version of Givee's Terms & Conditions.

Archived versions may be made available upon request.